WHEN WILL I RECEIVE MY ORDER?
Typically, shipments can take anywhere from one to two weeks to arrive from shipment date.
We do not ship partial orders. Your order will only ship if all items are in stock. If items are out of stock you will be notified by email.
HOW MUCH WILL SHIPPING COST?
Shipping is based on items in your cart, their size, and your shipping destination.
To check the shipping cost for your order, simply place the items you want in your cart and follow the checkout process until the available shipping options and costs are displayed.
WHERE IS MY ORDER?
Shipping can then take up to 1-4 weeks for domestic shipments and 2-4 weeks for international shipments.
All missing domestic packages must be reported within 30 days of purchase. All missing international packages must be reported within 90 days of purchase.
If the shipping address you provided was incorrect, incomplete, or otherwise undeliverable by the post office, we don't know until the package returns to our warehouse. If you believe this is the case with your order, please contact us.
DO I GET A TRACKING NUMBER WHEN MY ORDER SHIPS?
Orders receive a shipment notification email that includes a tracking number.
MY ORDER NEVER WENT THROUGH WHY WAS I CHARGED?
If you attempted to place an order, the order was not successfully placed and you are seeing funds held from your bank, it is most likely a temporary hold.
The transaction that you are seeing is a "hold" for the transaction attempt on your account placed by your banking institution. Transactions fail for a number of reasons, such as the information you provided not meeting the security requirements of our system and is subsequently declined by our system.
In these rare cases, we automatically void your transaction. The funds are then returned to you after your bank's authorization expires. This process can take up to seven days to reflect on your account, the issuing bank will determine the time period. It is not under our control once we decline the transaction.
Our payment processing system requires that your billing address matches exactly what is on file as your billing address with your banking institution. If it does not match, your order will not be placed successfully during checkout.
WHAT IS YOUR RETURN POLICY?
Did we make a mistake?
While it's not common, if we sent you the wrong item, size or color we'll be happy to get you the correct item right away.
We cannot exchange or accept returned items that show signs of wear, wash, damage, smoke exposure, pet hair, etc. The same thing applies if your merchandise arrives to us damaged for one reason or another during transit to us.
Please make sure to contact us right away for returns and exchanges. We need to start the process within 30 days of the date you receive the item.
HOW WILL MY PACKAGE BE SHIPPED TO ME?
Packages are shipped via UPS and delivered by your local USPS.
I HAVE RECEIVED THE WRONG ITEMS WHAT DO I DO?
If you have received your order and it is wrong due to an error caused by us (ie: You ordered a specific size or color and received a DIFFERENT item), please contact us immediately.
Remember, we cannot accept items that show signs of wear, wash, damage, exposure to smoke or pet hair or any similar issues.
MY ORDER IS NOT GOING THROUGH HELP!
Make sure you have filled out all required fields, including the country to which your order is shipping.
If you still have problems, try switching web browsers (Google Chrome, Mozilla Firefox, Safari for Mac).
If you are experiencing issues on our mobile web site, try submitting your order on a desktop computer.
If you're still experiencing issues, please contact us with a description of your problem and we'll look into for you!
I HAVE RECEIVED AN INCOMPLETE ORDER WHAT DO I DO?
If you received your order and it is missing items, please contact us immediately. You must notify us of any problems with your order within 14 days of the delivery date.